Terms of Service

The Patio Experience  |  Effective Date: April 23, 2026  |  Version 8

These Terms of Service ("Terms") are a contract between you and Patio Experience, LLC, a Delaware limited liability company doing business as The Patio Experience ("The Patio Experience," "TPE," "we," "our," or "us"). They govern your access to and use of www.thepatioexperience.com, any subdomain, any mobile application we make available, and any related features or services (together, the "Sites"). By accessing or using any part of the Sites, you signify your agreement to these Terms. If you do not agree to these Terms, you may not access or use any part of the Sites.

Please read these Terms carefully, including the mandatory Binding Arbitration Agreement in Section 21, which requires that disputes be resolved by final and binding individual arbitration and not on a class, consolidated, or representative basis.

Additional Terms. Certain features or transactions may have additional terms, including the Platinum Product Promise, the Refund Policy, the Shipping Policy, the Privacy Policy, the Accessibility Statement, and any rules for contests or sweepstakes (each, "Additional Terms"). Additional Terms are incorporated into these Terms by reference. In the event of a conflict between these Terms and the Additional Terms, the Additional Terms control with respect to the specific subject matter they govern.

1. Changes to Terms

We may revise these Terms at any time by posting an updated version. We will notify you of material changes by posting a prominent notice on the Sites for at least thirty (30) days before the changes take effect, and, if you have an account, by emailing the address on file. Material changes to the Binding Arbitration Agreement in Section 21 will not apply retroactively to any claim of which we had notice on the effective date of the change. Non-material changes are effective immediately upon posting. Your continued use of the Sites after the effective date of a revised version constitutes your acceptance of the revised Terms.

2. Changes to Sites

We may modify, suspend, or discontinue the Sites, or any part of them, at any time and in our sole discretion. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Sites.

3. Account Registration

Some features of the Sites may require you to register for an account. You agree to provide true, accurate, current, and complete information, and to update that information if it changes. You are responsible for all activities that occur under your account and for keeping your credentials confidential. You may not sell, transfer, or assign your account to any other person. We may suspend or terminate your account at any time in our sole discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to us, other users, or third parties.

4. Ownership and Limitations on Use of Intellectual Property

All content on the Sites, including text, graphics, logos, images, audio, video, software, data compilations, and the arrangement of the foregoing ("Site Content"), is owned by us or our licensors and is protected by copyright, trademark, trade dress, and other intellectual property laws.

4.1 Your Limited License to Use Site Content

Subject to your continued compliance with these Terms, we grant you a limited, personal, non-exclusive, revocable, and non-transferable license to access and view the Site Content for your personal, non-commercial use. This license does not include any right to (a) sell, resell, or make any commercial use of the Sites or Site Content, (b) collect or use product listings, descriptions, prices, or images to construct competing offerings, (c) make derivative works of the Site Content, (d) scrape, mirror, frame, crawl, or use any automated system to access the Sites, (e) reverse engineer any portion of the Sites, or (f) use any trademark, service mark, logo, or trade name of The Patio Experience without our prior written consent.

5. User Content

The Sites may allow you to submit reviews, comments, photos, videos, testimonials, questions, feedback, ratings, suggestions, and other materials ("User Content"). You retain any copyright or other intellectual property rights you have in your User Content. By submitting User Content you grant to us a non-exclusive, unrestricted, worldwide, irrevocable, perpetual, transferable, sublicensable, and royalty-free license to host, use, copy, distribute, display, perform, modify, translate, store, or otherwise exploit that User Content in any media, technology, or device now known or later developed, for any lawful business purpose, including marketing, advertising, and product development, with attribution to you only to the extent we choose in our discretion. You also agree that we may use any ideas, concepts, or suggestions contained in your User Content without payment or credit.

You preserve your rights under the Consumer Review Fairness Act of 2017 (15 U.S.C. section 45b) to post honest reviews about The Patio Experience and its products. Nothing in these Terms prohibits, penalizes, or restricts an honest consumer review.

5.1 User Interactions and Disputes

You are solely responsible for your interactions with other users of the Sites. We are not obligated to monitor or mediate user disputes.

5.2 Acceptable Use

You agree to use the Sites only for lawful purposes and in accordance with these Terms. You will not post User Content that is false, misleading, defamatory, obscene, threatening, invasive of privacy, infringing, or otherwise unlawful.

5.3 Prohibited Activities and Content

You may not (a) violate any applicable law, regulation, or third-party right; (b) transmit unsolicited advertising or spam; (c) impersonate any person or misrepresent your affiliation; (d) upload malware, viruses, or other harmful code; (e) interfere with or circumvent security features of the Sites; (f) collect or track the personal information of others; (g) harass, abuse, or harm another person; or (h) use the Sites to compete with us or to develop a competing product or service. We may remove any User Content, suspend your account, and terminate your access to the Sites at any time and without notice for violations of this Section.

5.4 DMCA Notice and Takedown

If you believe content on this site infringes your copyright, please send a written notice to our designated agent: Patio Experience LLC, Attn: DMCA Agent, 19801 N 59th Ave #10463, Glendale, AZ 85318, legal@thepatioexperience.com. Notices must include the elements required by 17 U.S.C. §512(c)(3): identification of the copyrighted work; identification of the allegedly infringing material with sufficient location detail; your contact information; a good-faith statement that the use is not authorized; and a statement under penalty of perjury that the notice is accurate and you are authorized to act on behalf of the copyright owner. Repeat infringers will have their accounts terminated.

6. Communicating With Us

Unsolicited creative submissions are discouraged. If you send us ideas, suggestions, or concepts, you agree that we may use them without any obligation to you. You acknowledge that we may independently develop or acquire products and services similar to your submissions and that we have no obligation to maintain the confidentiality of your submission. This Section is not intended to limit your rights under the Consumer Review Fairness Act.

7. Contests, Sweepstakes, and Promotions

From time to time we may offer contests, sweepstakes, giveaways, or promotions. Each such offering will have its own rules which, together with these Terms, govern your participation.

8. Disclaimer of Warranty and Customer Responsibilities

8.1 Scope of Services - Retailer, Not Contractor

8.2 Products and Services As-Is

THE SITES, SITE CONTENT, AND ALL PRODUCTS AND SERVICES MADE AVAILABLE THROUGH THE SITES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, SYSTEM INTEGRATION, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. This disclaimer does not affect any applicable manufacturer's warranty that accompanies a product you purchase.

We do not warrant that the Sites will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You use the Sites at your own risk.

Some jurisdictions do not allow the disclaimer of implied warranties. In those jurisdictions, the above disclaimers apply only to the fullest extent permitted by applicable law.

8.3 Customer Responsibilities

By purchasing a product through the Sites, you acknowledge and agree that the following responsibilities rest with you, and that The Patio Experience cannot perform, supervise, or take responsibility for any of them.

•        Gas service and electrical service. Confirming that your home's gas line size, gas pressure, BTU capacity, electrical circuits, breakers, and outlets meet the manufacturer's specifications for any product you purchase is your responsibility. Underperformance, failure, or damage caused by undersized or out-of-spec gas or electrical service is not covered by the Platinum Product Promise, the Right Product Guarantee, or any other remedy available through The Patio Experience, and may void the manufacturer's warranty.

•        Ventilation. Gas grills, particularly under covered structures, pergolas, gazebos, and outdoor kitchens, require ventilation per the manufacturer's specifications. Confirming that your installation site meets the manufacturer's ventilation specifications is your responsibility. Improper ventilation can damage the product, create a fire or carbon-monoxide hazard, and void the manufacturer's warranty. The Patio Experience does not perform ventilation work and is not responsible for any failure or damage arising from improper ventilation.

•        Anything that voids the manufacturer's warranty. Any condition or event that voids the manufacturer's warranty for a product purchased through the Sites also voids the Platinum Product Promise and any other remedy available through The Patio Experience as to the affected product. Common warranty-voiding events include improper installation, unauthorized modification, use of non-OEM parts, use of unapproved fuel, failure to follow maintenance instructions, and use in a manner inconsistent with the product's intended purpose.

•        Quizzes, ebooks, and other informational tools. Quizzes, configurators, ebooks, comparison guides, and similar online tools we make available are provided for general educational and exploratory purposes only. They are not a Patio Experience Expert consultation and do not constitute a personalized recommendation. The Right Product Guarantee under our Platinum Product Promise requires that you have worked with a Patio Experience Expert and received a personalized recommendation; outputs from quizzes or other informational tools, by themselves, do not satisfy that requirement.

•        Improper installation. Improper installation, including failure to follow the manufacturer's installation instructions, improper assembly, improper venting, improper gas or electrical connection, and use of installers who are not qualified or licensed where required, voids the Platinum Product Promise and any other remedy available through The Patio Experience as to the affected product, and may void the manufacturer's warranty.

•        Permits, licensed trade professionals, and inspections. Many states, counties, and municipalities require permits, licensed trade professionals, and post-installation inspections for gas-line, electrical, structural, and similar work. Compliance with all applicable permitting, licensing, and inspection requirements is your responsibility. Failure to obtain a required permit, use of an unlicensed contractor where state or local law requires a licensed one, or skipping a required inspection, voids the Platinum Product Promise and any other remedy available through The Patio Experience as to the affected product, and may void the manufacturer's warranty. Local code is paramount; consult your authority having jurisdiction.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE PATIO EXPERIENCE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS (THE "TPE PARTIES"), FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITES, OR ANY TRANSACTION, SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO THE PATIO EXPERIENCE FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT SHALL THE TPE PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF COVER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in this Section limits liability for (a) death or bodily injury caused by the TPE Parties' gross negligence or willful misconduct, (b) fraud or intentional misrepresentation, (c) any liability that cannot be limited or excluded under applicable law, or (d) a party's obligations to pay amounts owed under these Terms.

California Civil Code Section 1542 Waiver. If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You expressly waive and relinquish any rights under Section 1542 and any similar statute or rule of law in any other jurisdiction.

New Jersey residents: the limitations in this Section do not apply to liability for negligent, fraudulent, reckless, or intentional misconduct.

10. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the TPE Parties from and against any and all claims, demands, costs, investigations, liabilities, judgments, settlements, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your User Content; (b) your use or misuse of the Sites; (c) your breach of these Terms or any Additional Terms; (d) your violation of any law, rule, regulation, or third-party right; (e) any information or material transmitted through your computer or account, even if not submitted by you, that infringes a third party's rights; (f) any misrepresentation made by you; or (g) the TPE Parties' use of your information as permitted by these Terms or the Privacy Policy. We may assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense. You will not settle any claim without our prior written consent.

11. Termination

We may terminate or suspend your access to the Sites at any time, without notice, for conduct that we determine violates these Terms or is otherwise harmful. Termination does not limit any rights or remedies available to us at law or in equity. The obligations and liabilities of the parties that by their nature should survive termination, including Sections 4, 5, 8, 9, 10, 18, 20, 21, and 23, will survive.

12. Accuracy, Completeness, and Timeliness of Information

12.1 Automated and AI-Generated Communications

Some communications you receive from us may be generated or assisted by automated systems, including artificial intelligence chatbots, automated email responders, configurators, quote tools, predictive recommendation engines, and similar technologies. These systems can make errors, produce incomplete or inaccurate information, or generate responses that do not reflect our policies, our pricing, or the terms of any specific transaction. Only an authorized employee of The Patio Experience can bind us in writing. No statement, recommendation, quote, price, promise, or commitment generated by an automated system is binding on The Patio Experience unless it is subsequently confirmed in writing by an authorized employee. If an automated system communicates information that conflicts with our published policies (including the Refund Policy, Shipping Policy, Platinum Product Promise, Privacy Policy, or these Terms), the published policy controls. If an automated system communicates a price that conflicts with the price displayed at checkout, the checkout price (or the corrected price under Section 24, Pricing Errors) controls. The Customer Responsibilities provisions in Section 8.3, including the disclaimer that quizzes, configurators, ebooks, and similar tools are informational only and do not constitute a personalized recommendation under the Right Product Guarantee, remain in full effect.

12.2 Site Information and Instructional Content

We are not responsible if information made available on the Sites is not accurate, complete, or current. The material on the Sites is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on the Sites is at your own risk. Product descriptions, pricing, specifications, and availability are subject to change without notice.

Instructional Information. Recipes, assembly tips, use-and-care guidance, video demonstrations, and similar instructional content are provided for convenience. We do not warrant the safety or performance of any product when used outside of manufacturer instructions.

13. Third Party Links

The Sites may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for their content, privacy practices, or terms. You access them at your own risk.

14. Social Distribution and Widgets

The Sites may provide social-sharing tools and embeddable widgets. We grant a revocable, limited permission to use these tools in accordance with any accompanying instructions. No intellectual property rights are conferred.

15. Linking Policy

You may link to the homepage of the Sites provided the link does not (a) imply sponsorship or endorsement, (b) use our trademarks or logos without written consent, (c) frame or mirror any portion of the Sites, or (d) present The Patio Experience or its products in a false, misleading, or disparaging manner. We reserve the right to revoke linking permission at any time.

16. Mobile and Transactional Messaging

If you provide a phone number when placing an order, we may send transactional SMS or MMS messages to that number relating to your order, including order confirmations, shipping notifications, and delivery updates. Standard carrier message and data rates may apply. You may reply STOP to any message to opt out of further transactional messages, but doing so may delay or prevent service notifications about your order.

The Patio Experience does not currently send marketing or promotional SMS or MMS. If we begin sending marketing messages in the future, we will obtain your prior express written consent through a separate signup before doing so, in compliance with the Telephone Consumer Protection Act and applicable state laws.

You agree to notify us if your mobile number changes.

17. Location and Territorial Restrictions

The Sites are controlled from the United States and are intended for use in the United States. We make no representation that the Sites or any products or services are appropriate or available for use in other locations. You may not download or export any Site Content in violation of U.S. export control laws or to any country or person subject to U.S. embargo.

18. Governing Law

Except as otherwise provided in the Binding Arbitration Agreement in Section 21, these Terms and your use of the Sites are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. For any dispute not subject to the Binding Arbitration Agreement, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, and you consent to personal jurisdiction and venue in those courts. The Federal Arbitration Act (9 U.S.C. sections 1-16) governs the interpretation and enforcement of the Binding Arbitration Agreement.

19. Interpretation and Reformation

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to render it enforceable, and the remaining provisions will remain in full force and effect. The parties intend that any limitation, arbitration, or release provision found unenforceable be reformed by the court rather than stricken. These Terms, together with the Additional Terms, constitute the entire agreement between you and us regarding the Sites and supersede any prior or contemporaneous agreements.

20. Limitations Period

Any claim arising out of or related to these Terms or the Sites must be commenced within one (1) year after the cause of action accrues, or it is permanently barred. If a court of competent jurisdiction determines that a one-year limitations period is unenforceable as to a particular claim, the limitations period for that claim is two (2) years. If a two-year limitations period is also held unenforceable as to a particular claim, the limitations period for that claim is three (3) years. In no event does this Section extend a limitations period beyond what would otherwise apply under applicable state law, and this Section does not apply to claims that cannot be shortened as a matter of law.

21. Binding Arbitration Agreement and Class-Action Waiver

21.1 Agreement to Arbitrate

You and The Patio Experience agree that any dispute, claim, or controversy arising out of or relating to the Sites, your use of the Sites, these Terms, any Additional Terms, any transaction, or any aspect of your relationship with us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by final and binding individual arbitration, and not in court, except as set forth in Section 21.2 (Carveouts).

The Federal Arbitration Act (9 U.S.C. sections 1-16) governs the interpretation and enforcement of this Section 21.

21.2 Carveouts

Notwithstanding Section 21.1, either party may (a) bring an individual claim in a small-claims court of competent jurisdiction for any dispute within that court's jurisdictional limit, provided the amount in controversy does not exceed three thousand five hundred dollars ($3,500) and the matter remains in that court on an individual (non-class, non-representative) basis; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights. Any claim or dispute exceeding $3,500 in claimed value, regardless of the forum or jurisdiction in which it is initially filed, must be resolved in arbitration as set forth in this Section 21. If a court of competent jurisdiction determines that the $3,500 cap is unenforceable as applied to a particular claim, the small-claims carveout for that claim is the small-claims jurisdictional limit of the customer's home state.

21.3 Informal Dispute Resolution

Before initiating arbitration, the party with the claim must send a written Notice of Dispute to the other party describing the nature and basis of the claim and the relief sought. Notice to The Patio Experience must be sent to: Patio Experience, LLC, Attn: Legal, 19801 N 59th Ave., #10463, Glendale, AZ 85318, with a copy to legal@thepatioexperience.com. The parties will try in good faith to resolve the claim informally for sixty (60) days from receipt of the Notice of Dispute.

21.4 Arbitration Procedure

If the claim is not resolved within sixty (60) days, either party may commence arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. A single arbitrator will be selected under the AAA's procedures. The seat of arbitration is Phoenix, Arizona. For claims under $25,000, the arbitration may be conducted by telephone or based solely on written submissions at the claimant's election. For claims of $25,000 or more, the arbitration may be conducted in person, by video, or by telephone at the parties' election, or as directed by the arbitrator.

Fees. The AAA Consumer Arbitration Rules govern fee allocation. If the arbitrator finds that you cannot afford to pay the AAA's filing, administrative, hearing, or other fees and you cannot obtain a waiver from the AAA, we will pay them for you. If the arbitrator determines that your claims are frivolous, you agree to reimburse us for all fees associated with the arbitration that we paid and that you would have otherwise been obligated to pay under the AAA Consumer Arbitration Rules.

21.5 Authority of Arbitrator

The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Section 21, except that a court has exclusive authority to enforce Section 21.7 (Class-Action Waiver). The arbitrator's decision is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

21.6 Jury Waiver

YOU AND THE PATIO EXPERIENCE WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JUDGE OR JURY. Disputes will be resolved exclusively through individual arbitration except as otherwise expressly provided in this Section 21.

21.7 Class-Action Waiver

YOU AND THE PATIO EXPERIENCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If a court finds this Class-Action Waiver unenforceable with respect to a specific claim or remedy, that claim or remedy (and only that claim or remedy) will be severed from this Section 21 and brought in a court of competent jurisdiction, with all remaining claims proceeding in arbitration.

21.8 Batch Arbitration

If fifty (50) or more individual requests for arbitration of a substantially similar nature are filed against us within a thirty (30) day period by or with the assistance of the same law firm or group of law firms, the parties agree that the AAA will administer those demands in batches of up to ten (10) cases at a time. No batch will proceed until the prior batch is completed. Filing and administrative fees will be calculated on a per-batch basis, not per-claim.

21.9 30-Day Opt-Out

You may opt out of this Section 21 by sending written notice to legal@thepatioexperience.com or to the mailing address above, within thirty (30) days after you first become subject to this Section 21. Your notice must include your name, mailing address, email address, the date of your first use of the Sites or first purchase, and a clear statement that you wish to opt out of arbitration with The Patio Experience. If you opt out, you and The Patio Experience remain bound by the rest of these Terms, including the jury waiver (which will apply to any litigation that results from your opt-out).

21.10 Severability

If any portion of this Section 21 is found unenforceable, that portion will be severed and the remainder of this Section will continue in force, except that if the Class-Action Waiver is severed with respect to a particular claim, then this entire Section 21 (other than this sentence and Section 18, Governing Law) will be null and void with respect to that claim.

22. Miscellaneous

22.1 Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

22.2 Assignment

We may assign these Terms at any time, including in connection with a merger, acquisition, or sale of all or substantially all of our assets. You may not assign your rights or delegate your obligations without our prior written consent.

22.3 Electronic Communications

You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that they be in writing.

22.4 Force Majeure

We are not liable for any delay, failure, or interruption in the performance of our obligations that is caused by any event beyond our reasonable control, including acts of God, natural disasters, pandemics, epidemics, governmental actions, trade restrictions, tariffs, embargoes, labor disputes, transportation delays, carrier strikes, supplier failures, cyberattacks, or infrastructure outages. In any such event, we will provide reasonable notice and resume performance as soon as reasonably practicable. If performance is prevented for more than ninety (90) days, either party may cancel the affected transaction, and the customer will receive a refund of amounts paid for undelivered products or services.

22.5 Entire Agreement

These Terms, together with the Additional Terms, constitute the entire agreement between you and us regarding the subject matter.

23. Availability of Products and Services

Product availability is subject to change without notice. Images on the Sites are for illustration purposes only and actual colors or finishes may vary. We reserve the right, in our sole discretion, to limit the quantity of any product, to discontinue any product, and to reject or cancel any order for any reason, including pricing errors, suspected fraud, or limitation to a specific geographic area.

24. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order, including after you receive an order confirmation or your payment method is charged. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed by or under the same customer account, the same payment method, or the same billing or shipping address. We may limit or prohibit orders that we believe are placed by dealers, resellers, or distributors. We may verify the validity of any order and cancel any order if we find evidence of fraud, unauthorized use, or violation of these Terms. We may require proof of identity.

Pricing Errors. In the event of a typographical or other error in pricing, product description, or availability, we reserve the right to correct the error and to cancel or refuse any order placed based on that incorrect information. If your payment method has been charged for an order we cancel for a pricing error, we will issue a full refund.

25. Contact Us

Patio Experience, LLC

19801 N 59th Ave., #10463

Glendale, AZ 85318

General: sales@thepatioexperience.com  |  Legal: legal@thepatioexperience.com  |  Privacy: legal@thepatioexperience.com

Phone: (833) 837-2846