Accessibility
Accessibility Statement
The Patio Experience | Effective Date: April 23, 2026 | Version 2
Patio Experience, LLC, a Delaware limited liability company doing business as The Patio Experience ("The Patio Experience," "we," "our," or "us"), aims to make our website at www.thepatioexperience.com accessible to as broad an audience as reasonably possible, including people with disabilities.
1. Standard
We reference the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C), as the standard we aim toward in the design and improvement of our website. The Patio Experience is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. This site is designed to substantially conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are continually improving the user experience and welcome feedback at legal@thepatioexperience.com. We will respond to accessibility-related inquiries within five business days. Web accessibility is an ongoing effort and our website may change between updates.
2. Contact for Accessibility Issues
If you have difficulty using or accessing any element of our website, or if you would like to suggest improvements that would make the website more accessible, please contact us. We will respond and work in good faith toward a resolution.
Email: legal@thepatioexperience.com
Phone: (833) 837-2846
Mail: Patio Experience, LLC, Attn: Accessibility, 19801 N 59th Ave., #10463, Glendale, AZ 85318
When you contact us, please include the page where you encountered an issue, a description of the issue, and the assistive technology or browser you were using if known. We will respond within five (5) business days.
3. Alternative Methods to Reach Us
If any portion of our website is not accessible to you, you can place orders, ask product questions, request a consultation, or address any other matter by phone at (833) 837-2846 or by email at sales@thepatioexperience.com during our business hours.
4. Updates to This Statement
We may update this Statement from time to time. The effective date at the top reflects the most recent revision. Material changes will be communicated by a prominent notice on the website.
5. Relationship to Other Policies
This Accessibility Statement is part of the Additional Terms incorporated into our Terms of Service. It does not create rights or obligations beyond those described in the Terms of Service and the Privacy Policy.